Arte Italica Shipping Information

     Arte Italica offers Ground/Standard, Next Day and Second Day shipping options within the Continental U.S. through FedEx, UPS, and USPS. Orders outside the Continental US, will be subject to delivery through air shipment instead of ground using DHL.  Customers placing an order to ship outside the Continental US will be responsible for any duties or customs depending on the country the order is shipping into, these duties and costs will quoted at checkout. Arte Italica is not responsible to pay any additional duties or customs. Orders are typically processed within 3 to 5 business days of receipt.  Most orders arrive within 10 business days from placement of the order. Shipping time via ground/standard shipping method varies depending upon your location. Therefore, orders needed before 10 business days will need to be shipped via expedited options. 

Arte Italica does not ship on Saturday or Sunday.

Arte Italica processes orders Monday through Friday from 9 a.m. to 5 p.m. EST. Orders placed with standard (ground) shipping will be processed and shipped within 3 to 5 business days. Expedited orders (overnight and 2-day) must be received by 12 p.m. EST Monday through Friday in order to ship same day.

Sales tax is automatically applied to your order and to freight charges in accordance with individual state regulations. At this time, we are unable to ship to international addresses, P.O. boxes, APO addresses or US territories. Please contact Arte Italica Customer Service at 212.213.4773 Monday – Friday 9:00 AM to 5:00 PM EST.

We take great care when packaging all of our handcrafted items and do everything we can to ensure that your package will arrive at your home safely. This often requires extra packing materials and a careful consideration of the number of items in each box, adding to the overall expense of shipping. If your package does arrive damaged, please notify us immediately and keep all of the original packing materials. Please contact Customer Service at 212.213.4773 Monday – Friday 9:00 AM to 5:00 PM EST to receive a return authorization shipping label.

Out of Stock:

When shopping you will notice that there are items that are out of stock. It most cases the items may be a new introduction or a very popular item. You can still order the item and call our Customer Service at 212.213.4773, Monday – Friday 9:00 AM to 5:00 PM EST, they can let you know when the item will be available to ship. Please use our Store Locator or our Preferred Online Retailers, there is a chance that a store near you has the item that you are looking for.

Payment:

Arte Italica accepts Pay Pal, Visa, MasterCard, American Express and Discover. Arteitalica.com is a secure site.